If it has been less 30 days from the date of your order, you can request a return for a refund, less your original shipping cost. 

To get your free prepaid return shipping label (US Customers Only), use the

Return online portal here.

Submit a return request steps, after you click on the link above:

1. Log in to your account:
    1. In the "Email" field, enter your email address that you used to place the order, and then click "Continue".
    2. In your email account, open the email sent from our store and copy the six-digit verification code included in the email.
    3. Go back to the online store, and then enter a six-digit verification code.
2. Click the order that you want to submit the return for.
3. If no orders are shown, its likely outside of the 30 day return window.
4. Select a return reason and add a note for the store.
5. Click "Submit request".

If your return request is approved, then you receive an email with shipping instructions and a return shipping label. 
After the product is returned, you receive a refund after the product has been inspected.