Need to make an Exchange for a different size?
It's easy and we don't charge for the exchange StomaShield or the shipping to you! Majority of the time just exchanging for a different size solves fitting issues for our customers. If you would like to exchange for a different size StomaShield, please Contact Us Here and tell us what size you need, or call us at 800-681-1584. We will ship the exchange to you first, then you can try it on, then ship the one that doesn't work back (at your expense). We handle exchanges differently than a return for refund, so please do not use this return portal below for exchanges. This is only for returns for refunds.
Need to make a return for refund?
(Please be patient with us on processing returns as we recover from the Hurrican Harvey floods. We will get to every return as soon as possible. Thank you.)
No hassle, 30 day money back guarantee. You can return using your own shipping method (at your own cost). Or click on the link below to start the directions to print a prepaid shipping label at no cost to you (only available for shipping in the USA). International returns have to pay for their own shipping at this time. I apologize for the inconvenience.
Please do not use this system below for exchanges, thank you!
For RETURN for refunds within 30 days and you are a USA customer, click here to get a prepaid label: https://stomagearshield.returnly.com/
For International returns, simply ship to our corporate address below and we will process the return when we receive and process it: